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Exchange Policy


Once your order ships, refunds are unavailable. We offer a 14 day exchange policy in store and online. Shipping costs for exchanges are the responsibility of the customer.

There will be a $20 processing fee deducted from any exchange or refund.

Items must be exchanged within 14 days. Merchandise must be in its original condition and must be unworn in order to be eligible for exchange. If the merchandise is returned in any other manner, an exchange will be denied.

Custom ring sizes are not returnable.

*Please note that Jen K Designs is not responsible for any lost or stolen packages*

The availability of exchanging merchandise is unique to every order, and there is no guarantee. 

Please contact info@jenkonline.com or text us at 917-744-0710 for inquiries regarding exchanges.